Frequently Asked Questions
Do you have a showroom where I can see the products?
We don't have a showroom. We are able to offer factory prices to our customers by eliminating the cost of a retail outlet.
Can I return the product?
Yes. If you are not 100% happy with your purchase, the product can be returned for full refund or exchange.
The product needs to be properly packed and shipped back to us within 7 days of receipt by you. Once the product has been received by us, and we have ascertained that it has not been used or damaged, then we will refund the full purchase price to you. Please also see our "Refund Policy" at the foot of this page.
How long until I receive my order?
Orders are shipped within two days of receipt of payment. Once shipped, the courier service takes a further one to three days.
Can I order a bed in extra-length?
Yes, you can. There is no additional charge for this. Please specify "extra length" in the "Notes" window when you check out, or send us an email at the same time as you place your order - firstname.lastname@example.org .
Do you make day-beds?
We are in the process of developing day-bed versions of all of our beds, as well as beds more suited to small children. They will be listed on our website as soon as they are available.
What are my payment options?
All payments are processed by PayFast, which is an independant payment processing gateway (www.PayFast.co.za) . There are a variety of payment options offered by PayFast, including Visa, MasterPass, InstantEFT, and SCode.
Are the payments safe?
Payfast is a well-known and secure payment processor, and is used by thousands of on-line stores. When you process your payment, your credit card or other account details are not visible to us, but only to Payfast. Once you have completed your payment, Payfast will notify us, and we will then process your order.